Refund and Replacement Policy


At 7 Dots, we carefully curate premium-quality products designed to bring joy and enhance your lifestyle. Each order is carefully packed and dispatched with the goal of reaching you in perfect condition.

Replacement Eligiblity

Customers can request a replacement within 24 hours of delivery only in the following cases:

  • Product received damaged
  • Product received defective
  • Incorrect product received
  • Product lost during delivery

To be eligible for a replacement, the issue must be reported within 24 hours from the date and time of delivery. Any replacement request submitted after this 24-hour period will not be considered or accepted.

A replacement will not be provided in the following cases:

  • The customer is not satisfied with the look, feel, or performance of a defect-free product.
  • The product has been damaged due to misuse, mishandling, or improper installation by the customer.
  • Damage caused by electrical surges or circumstances beyond our responsibility.
  • The replacement request is submitted more than 24 hours after delivery.
  • Any issue other than a lost, damaged, defective, or incorrect product.

No Returns or Refunds

Please note that we do not offer returns or refunds under any circumstances. Replacement requests are accepted only for products that are lost, damaged, defective, or incorrectly delivered, subject to verification and the 24-hour reporting period.

We encourage customers to carefully review the product descriptions, images, and specifications before placing an order.

How to Request a Replacement

If you receive a damaged, defective, or incorrect product, or your order is marked as delivered but has not been received, you must submit a replacement request within 24 hours of delivery.

Submit Your Replacement Request

A Replacement Request Form is available at the bottom of this page.

Please submit the form within 24 hours of receiving your order and provide:

  • Order number
  • Customer name and contact details
  • Details of the issue
  • Clear photographs/videos of the product, where applicable
  • Any other information required to verify the issue

Replacement requests submitted after 24 hours from delivery will not be considered.

Once the form is submitted, our team will review and verify your request and get back to you with the next steps.

Replacement Request Form

SUBMIT REPLACEMENT REQUEST

Important

Submitting a replacement request does not automatically guarantee approval. All requests are subject to verification by the 7 Dots team.

For any questions or concerns regarding your replacement request, please contact us at:

Email: contact@the7dots.com

Address: Sanjay Upwan Nehru Nagar, B-4, Sanjay Upwan MIG Colony, 452008 Indore, MP, India.

At 7 Dots, we carefully review every eligible replacement request and work to ensure that customers receive the correct product in proper condition.