Replacement Policy

Replacement Policy

At 7 Dots, we carefully curate premium-quality products designed to bring joy and enhance your lifestyle. Each order is carefully packed and dispatched with the goal of reaching you in perfect condition.

Replacement Eligibility

Customers can request a replacement within 7 days of delivery if the product comes damaged, defective, or incorrect. To qualify for a replacement, any physical damage or defect must be reported within 24 hours of receiving the product.

A replacement will not be provided in the following cases:

  • The customer is not satisfied with the look or performance of a defect-free product.
  • Physical damage is not reported within 24 hours of delivery.
  • Damage caused by electrical surges or mishandling by the customer.
  • Request raised beyond the 7-day replacement window from the date of delivery.

No Returns or Refunds

Please note that we do not offer returns or refunds under any circumstances. We encourage you to carefully review product descriptions, images, and specifications before placing your order. Our goal is to ensure you make a confident purchase every time.

How to Request a Replacement

  1. Contact us via email within:
  • 24 hours for physically damaged or defective items
  • 7 days for incorrect items
  • Email: contact@the7dots.com
  1. Provide your order number, details of the issue, and clear photographs of the defective or damaged product.
  2. Our team will verify your request and guide you through a smooth and hassle-free replacement process.

If you have questions or concerns, please contact us at:

Email: contact@the7dots.com

Address: Sanjay Upwan Nehru Nagar, B-4, Sanjay Upwan MIG Colony, 452008 Indore MP, India.

At 7 Dots, we handle every replacement request with care, ensuring you receive the right product in perfect condition. Your satisfaction is our top priority.